A returns policy that reduces disputes

Project Description

Our returns rate is fine but each one takes four emails and occasionally becomes a public complaint. The policy is a paragraph written in a hurry two years ago. We want a policy, the customer-facing wording, and the internal process — who decides, in what time, with what evidence for a damaged-in-transit claim. Fair to the customer and survivable for us. We would rather refund one questionable claim than argue about ten.

Skills Required