Collections prioritisation model

Project Description

Our collections team calls accounts in order of days overdue, which means they spend equal effort on someone who was going to pay anyway and someone who never will. We want a prioritisation model: who is most likely to pay if contacted now. Not a risk score — an action score. We have four years of contact attempts and outcomes. It has to be explainable enough that a team lead can override it and tell us why.

Skills Required